Damages / Incorrect Delivery - If you receive damaged or incorrect tiles within your order, you will need to inform us within 2 working days of the delivery. We will either refund you or send replacements as quickly as possible. Please note you may be asked to provide images or complete our Damage Claim Form where relevant.
Surplus - We do not refund any leftover tiles, so please insure you purchase correct number of tiles.
Change of Choice - The customer will have the right to return goods if they are not happy with their selection within 2 (two) days from purchase. The goods must be returned in the original packaging to our main warehouse: Unit 8 Belvedere Industrial Estate, Fisherway, Belvedere, London DA17 6BS, UK. The customer will be responsible for arranging transport and insurance of the goods, this must be done within 14 days of receiving the order. Refunds will be processed within 5 working days following receipt of the return; original delivery costs will not be refunded.
Please note - due to shade variation caused by stock turnover, sample tiles are exempt from our returns policy and are strictly non-refundable.
Clearance and job lot items are one-off, end of the line, or discontinued products - we do not accept returns on these items.